Shipping
How do I place my order?
To place an order on our website, simply browse our products and select the items you wish to purchase. Once you have added your items to your cart, proceed to the checkout page where you can review your order and enter your shipping and payment information. Read our other FAQs for more details.
How much are delivery costs?
Shipping is free for all orders.
How long will it take to ship my order?
Orders typically ship within 5 to 6 business days (excluding weekends and holidays). Delivery time takes an additional 10 business days. Your package comes insured by the USPS, FedEx, or USPS, and they are liable for misdelivered or stolen property in most cases.
Do you offer gift wrapping or gift messages?
At this time, we do not offer gift wrapping or gift messages for orders placed on our website.
Can I change or cancel my order after it has been placed?
We try to process and ship orders as quickly as possible, but if you need to make changes or cancel your order, please contact us immediately at support@homical.com. We will do our best to accommodate your request, but we cannot guarantee that changes or cancellations can be made once an order has been processed.
Will you ship to my PO Box?
Unfortunately, we cannot ship to PO Boxes or Military APOs.
Payment
What type of payments do you accept?
We accept most major credit cards including Visa, Mastercard, Discover, and American Express. We also accept PayPal as a form of payment.
When will my card be charged?
Your card will be charged just after your order has been successfully shipped.
How secure is my personal information?
We adhere to the highest industry standards to protect your personal information when you checkout and purchase. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
When can I expect my refund?
Your refund credit will be issued after the item has been received and inspected. Depending on the type of card used, it usually takes from 7 to 10 business days for a refund to be shown in your bank balance, following approval.
What should I do if I don’t get my refund in the promised time?
We work quickly to make sure your refund gets to you on time. On the off-chance that it’s been delayed, please get in touch with us here. Don’t forget to keep your order number handy.
Returns
In which cases can I return the products?
- You have received a damaged product: a product can get damaged in transit and while we do ensure the best possible quality controls, sometimes a damaged product might go unnoticed.
- Mismatched product delivered, in terms of style, color, and/or size.
- Missing products: If the package delivered is missing one or more products you ordered.
- To find out all you need to know about returns, refer to our Returns Policy.
What is the time-period within which I can return a product?
In the event you receive any merchandise you feel is defective due to our error, you must contact us within 48 hours of order delivery for any replacement to be considered. If we deem it necessary to view the defective products, we may ask for photos or for the order to be sent back to us for our inspection. Merchandise found to be defective due to our error will be exchanged at no charge (includes free shipping and handling for the exchange). Products determined to have been damaged as a result of customer misuse or excessive treatment will NOT be exchanged.
Where do I report defective products?
We pack every item as carefully as possible, but occasionally something may arrive damaged. Damages must be reported within 24 hours of delivery of the product. If that happens, please contact us.